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    FAQS

    1. How are shipping costs calculated?

    Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly

          2. What is buyer protection? 

    Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

    You are protected when:

    • The item you ordered did not arrive within the time promised by the seller.
    • The item you received was not as described.
    • The item you received that was assured to be genuine was fake.

          3. Are the balls made from child-safe materials? 

    100% Yes!! Luminiciti has conducted through scientific research and technical development to find the perfect materials to make this stress-relief toy. One of our goals was to limit pollution while manufacturing, and we are proud to say that the resources we have used have allowed us to do exactly that. Furthermore, we have also been able to minimize (close to 0) the effect plastic has on one’s health. You do not have to worry about anyone's health having a negative impact due to our products.

          4. What colors are available? 

    The Luminous Sticky Balls come in a variety of colors, but due to high demand and time-constraints we usually send an assortment to our customers. It serves as a surprise and all of our balls have the same sticky qualities and the same glow, so there are no compromises there.

         5. My Tracking Says “No Information Available At The Moment”

    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

         6. Will My Items Be Sent In One Package?

    For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. However, we will try our best to accommodate any requests you may have in terms of packaging. 

     

    If you have any other questions, please contact us at info@luminiciti.net and we will do our best to help you out.

    Free Fast Worldwide Shipping

    Most orders should arrive within 5-7 days of purchase

    20-Day Full Refund

    Not happy with the product or you've changed your mind, don't worry! We will issue a full refund if contacted within 20 days of the purchase date.

    Secured Payments

    We accept Visa, Mastercard, Apple pay. Amex. All payments are end to end encrypted and 100% secured.

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