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Free shipping worldwide | 20-Day free returns

    Returns & Refunds

    Order cancellation:

    All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

    Refunds:

    We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

    If you are unsatisfied with your order – please contact our support at info@luminiciti.net and we will do our best to help you out!

    Customers will be responsible for paying return shipping costs.

    We do not issue the refund if:

    • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

    *You can submit refund requests within 20 days after the guaranteed period for delivery (45days) has expired. You can do it by sending a message on Contact Us page. 

    Free Fast Worldwide Shipping

    Most orders should arrive within 5-7 days of purchase

    20-Day Full Refund

    Not happy with the product or you've changed your mind, don't worry! We will issue a full refund if contacted within 20 days of the purchase date.

    Secured Payments

    We accept Visa, Mastercard, Apple pay. Amex. All payments are end to end encrypted and 100% secured.

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